TERMS OF SERVICE
Game Services
Chapter 1. General provisions
Article 1 (Purpose)
To stipulate the rights,
duties, and responsibilities between the Company and members, including other
necessary matters with regard to the use of online games and all associated
services (hereinafter referred to as ¡°game services¡±) provided by CookApps 106 Co., Ltd. (¡°Company¡±).
Article 2 (Definitions)
¨ç The terms used in these
Terms of Use are defined as follows:
1. ¡°Company¡± means an online
game service provider.
2. ¡°Member¡± means a person who
agrees to these Terms of Use and who is given the right to use the game
services.
3. ¡°Game services¡± mean the
online games and all associated services provided by the Company.
4. ¡°Game world¡± means a
variable, virtual world for amusement where a multitude of members play video
games according to the prescribed rules (¡°game rules¡±) while engaging in good
use of leisure, promotion of friendship, information intermediary, etc.
5. ¡°ID¡± means a combination of
characters, numbers, or special characters selected by members and assigned by
the Company to identify members and to enable use of the game services.
6. ¡°ID information¡° means the
general information provided by a user to the Company such as: user¡¯s ID,
password, and name; game use information; and computer-generated information
such as status of use fee payment, etc.
7. ¡°Character¡± means game data
selected and controlled by members according to the methods provided by the
Company within the game world to use the game services.
8. ¡°Password¡± means a
combination of characters, numbers, or special characters selected and managed
confidentially by a member to protect the member¡¯s information and rights and
interests with the confirmation of ID that corresponds to the account given.
9. ¡°Diamonds¡± means a virtual
payment method for using or purchasing the game services.
10. ¡°Charge¡± means purchase of
Diamonds by the member by paying the Company.
11. ¡°Free Diamonds¡± means
Diamonds retained by methods other than charge, including gift Diamonds given
by another member and bonus Diamonds additionally provided at the time of
Diamond charging. Free Diamonds cannot be refunded.
12. ¡°Points¡± means virtual
data with no property allotted by the Company of its own accord and which are
given free of charge to be used for using or purchasing the game services.
13. ¡°Postings¡± mean all
information consisting of text, documents, pictures, voices, and images or
combination thereof posted by members in using the services.
14. ¡°Automated settlement¡±
means a payment method wherein Diamonds are automatically charged by the
payment method designated by a member on a regular basis or paid services
(excluding Diamonds) are automatically purchased using the Diamonds retained by
the member. If, at the time of payment, the balance of Diamonds is insufficient
for purchasing a paid service through the automated settlement method, the
Diamonds are automatically charged using the payment method designated by the
relevant member.
¨è The terms used in these
Terms of Use are defined by related laws and other general commercial practices
except the definitions set forth in Paragraph ¨ç above.
Article 3 (Provision of
company information, etc.)
The Company shall post the
following on the game service initial screen or game service homepage for
members to be aware of them. (Note, however, that the personal information
processing policy and the Terms of Use can be viewed by members via a connected
screen.)
1. Personal information
processing policy
2. Terms of Service Use
Article 4 (Specifying and
revising the Terms of Use)
¨çThe Company shall post the
Terms of Use on the initial game screen or game service homepage or provide a
connected screen for members.
¨è The Company shall take
measures to enable questions and answers about the Terms of Use between the
members and the Company.
¨é The Company shall make the
Terms of Use easily understandable for persons wishing to use the game services
(¡°users¡±). The Company shall make important matters such as withdrawal of
subscription, refund of overpayment or erroneous payment, cancellation and
termination of contract, Company¡¯s immunity, compensation to members, etc.
easily understandable for members by highlighting them in bold type or providing
a connected screen or a pop-up screen and shall receive consent from users.
¨ê The Company may revise these
Terms of Use within the scope that is in compliance with related laws such as
the ¡¸Act on Consumer Protection in Electronic Commerce, etc.¡¹, ¡¸Act on the Regulation of Terms
and Conditions¡¹, ¡¸Game Industry Promotion Act¡¹, ¡¸Act on the Promotion of Information and Communications
Network Utilization and Information Protection, etc.¡¹, ¡¸Content Industry Promotion Act¡¹, etc.
¨ë When revising the Terms of
Use, the Company shall specify the application date, details of revision,
reasons for revision, etc. and notify members about them through the initial
screen or a screen connected to the initial screen from at least 3 days before
the application date (7 days before the application date in case of matters
unfavorable to members or important change) to a reasonable period of time
after the application date.
¨ì With regard to the revision
of the Terms of Use by the Company, the Company shall notify members about the
revised Terms of Use and check members¡¯ consent to the application of the
revised Terms of Use. If the Company notifies members of the fact that failure to
express consent or refusal will be deemed as consent, and a member fails to
express intention to refuse, then the member is deemed to have consented to the
revised Terms of Use.
¨í If a member does not consent
to the application of the revised Terms of Use, then the Company or the member
may terminate the Game Services Use Agreement.
Article 5 (Rules other than
the Terms of Use)
Matters other than those
stipulated in these Terms of Use and the interpretation of these Terms of Use
shall be governed by related laws such as the ¡¸Act on Consumer Protection in
Electronic Commerce, etc.¡¹, ¡¸Act on the Regulation of Terms and Conditions¡¹, ¡¸Game Industry Promotion Act¡¹, ¡¸Act on the Promotion of
Information and Communications Network Utilization and Information Protection,
etc.¡¹, ¡¸Content Industry Promotion Act¡¹, etc.
Article 6 (Operation policy)
¨ç To protect members¡¯ rights
and interests and matters necessary for applying the Terms of Use and to
maintain order in the game world, the Company may prescribe matters
specifically delegated by the Terms of Use as a game services operation policy
(¡°operation policy¡±).
¨è The Company shall post the
operation policy on the initial screen of the game service or game service
homepage or provide a connected screen for members.
¨é In case of revision to the
operation policy that causes important changes to members¡¯ rights or duties or
has the same effect as changes to the Terms of Use, the procedures set forth in
Article 4 shall apply. In any of the following cases, however, the notification
method set forth in Paragraph ¨è shall apply:
1. Where delegated matters
whose scope is specifically defined by the Terms of Use are to be revised
2. Where matters not related
to members¡¯ rights and duties are to be revised
3. Where matters of the
operation policy are not fundamentally different from those set forth in the
Terms of Use, and the operation policy is to be revised within the scope that
members can expect
Chapter 2. Conclusion of use
agreement
Article 7 (Use application and
method)
¨ç Persons who want to use the
game services provided by the Company shall complete the use application form
provided by the initial game screen or game service homepage for use
application.
¨è Users shall provide all
information requested by the Company at the time of applying for use.
¨é At the time of applying for
use as set forth in Paragraph ¨ç above, users shall record their real name and
information. If the real name or any identifiable information is falsified, or
another¡¯s name is used, then the relevant user shall not claim the rights of
members under these Terms of Use. In this case, the Company may cancel or
terminate the use agreement without refund.
¨ê If a youth (person under 18
years including high school students under Article 2 of the ¡¸Elementary and Secondary
Education Act¡¹) applies for use, his or her legal representative¡¯s consent shall be
obtained, and specific consent procedures shall be provided by the Company in
accordance with the ¡¸Game Industry Promotion Act¡¹ and its enforcement
decree.
Article 8 (Acceptance of use
application and limitation)
¨ç In case of use application
wherein a user has recorded his or her real name and information as requested
by the Company, the Company shall accept the application unless there is
justifiable reason.
¨è In any of the following
cases, the Company may refuse to accept the use application or may cancel its
acceptance later:
1.
Where a use application is
made in violation of Article 7
2. Where a youth (as set forth
in Paragraph ¨ê, Article 7) has not obtained his or her legal representative¡¯
consent, or it is not impossible to confirm that such consent has been obtained
3. Where a user indicated as
one of those subject to use limitation during the recent 3 months makes a use
application
4. Where a user whose
agreement has been terminated under Paragraph ¨è, Article 25 makes a use
application
5. Where a user who already
has more than 10 IDs (including an account for which services are limited
according to Paragraph ¨é, Article 25 of these Terms of Use) makes a use
application
6. Where a user uses the
services in a country for which the Company has not yet decided to provide the
services, which must then be limited in this case due to the access from a
specific country or use under a foreign service provider agreement with the
Company
7. Where a use application is
made to engage in an illegal act prohibited by the ¡¸Game Industry Promotion Act¡¹, ¡¸Act on the Promotion of
Information and Communications Network Utilization and Information Protection,
etc.¡¹, and other related laws
8. Where acceptance is deemed
inappropriate for reasons based on Subparagraphs 1 through 7 above
¨é In case of acceptance under
¨è above, the Company may apply different service use scope and use time, etc.
to members in accordance with the company policy and related laws. The Company
may request additional information for the provision of selected services or
adjustment of service scope as necessary.
¨ê In any of the following
cases, the Company may defer its acceptance until the reason is removed:
1. Where the Company has
insufficient equipment or there are technical difficulties
2. Where there are disruptions
in the services or service use fee payment methods
3. Where acceptance is deemed
difficult for reasons based on any of the subparagraphs above
Article 9 (Member ID and
password)
¨ç The Company shall assign
members a combination of characters, numbers, or special characters selected by
members as IDs for the protection of members¡¯ information and for the members¡¯
convenience such as service use information, etc.
¨è The Company shall conduct
all membership management businesses including the service availability of the
relevant member through ID information.
¨é Members shall manage their
ID information by fulfilling the duty of due care as good managers. Members
shall be responsible for damage caused by their careless management of ID
information or consent to a third-party¡¯s use.
¨ê Members shall assume
responsibility for password management and may change their password as
necessary for security, etc.
¨ë Members shall change their
password on a regular basis.
Article 10 (Provision of and
changes to members¡¯ information)
¨ç Members shall provide
truthful information to the Company under these Terms of Use. They shall not be
protected against disadvantages caused by the provision of false information.
¨è Members may view and edit
their personal information through a personal information management screen
anytime. Note, however, that some information may not be edited for reasons of
service management.
¨é In case of any change to
matters recorded at the time of membership application, members shall edit them
or let the Company know of such change through another method.
¨ê The Company shall not be
responsible for disadvantages caused by failure to notify changes as set forth
in Paragraph ¨é above.
Article 11 (Protection and
management of personal information)
¨ç The Company shall make
efforts to protect members¡¯ personal information including ID information
according to related laws. The protection and use of members¡¯ personal information
shall be governed by related laws and personal information processing policy
separately notified by the Company.
¨è In regard to services
provided by a third party and simply linked to a homepage and game service
website, other than individual services provided as part of the services, the
Company¡¯s personal information processing policy shall not apply.
¨é The Company shall not be
responsible for all information including members¡¯ ID information exposed due
to reasons attributable to the relevant members.
Chapter 3. Duties of contract
parties
Article 12 (Duties of the
Company)
¨ç The Company shall comply
with related laws and faithfully fulfill the rights and obligations under these
Terms of Use.
¨è The Company shall have a
security system for the protection of personal information (including credit
information) to enable members to use the services safely. The Company shall
also notify members and observe the personal information processing policy. The
Company shall neither disclose nor provide members¡¯ personal information to a
third party except in the cases set forth in these Terms of Use and the
personal information processing policy.
¨é In case of service
disruption or data loss during service improvement for the continuous and stable
provision of the services, the Company shall do its best to repair or restore
service immediately except in cases involving unavoidable causes such as
natural disaster, state of emergency, problem or defect, or failure that cannot
be solved by current technology.
Article 13 (Duties of members)
¨ç Members shall not engage in
the following acts:
1. Falsifying information at
the time of application or change
2. Illegal use of another¡¯s
information (including personal information and payment information)
3. Misrepresentation as
executive, employee, administrator, or stakeholder of the Company
4. Changing the information
posted by the Company
5. Transferring or posting
information (computer program, etc.) prohibited by the Company
6. Producing, distributing,
using, or advertising computer programs, equipment, or devices not provided or
approved by the Company
7. Infringement of
intellectual property rights including the copyrights of the Company and third
parties
8. Defamation against and
obstruction of business of the Company and third parties
9. Disclosing or posting
obscene or abusive words, statements, images, sounds, or other information that
run counter to public order and good morals
10. Disposing of
(transferring, selling) game data (ID, character, game item, etc.) for a fee or
making them objects of rights (providing collateral, loaning, etc.)
11. Unjust enrichment by
deceiving other members
12. Using the services in any
speculative or unwholesome manner
13. Abusing program bugs
14. Using the game services
for purposes of profit, marketing, advertising, or political activities without
the consent of the Company
15. Inducing or advertising
the acts set forth in Subparagraphs 1 through 14
16. Acts prohibited by related
laws or which run counter to good morals, based on socially accepted ideas
¨è With regard to these Terms
of Use, use information, and game services, members shall be obligated to check
and comply with matters that require attention and matters notified by the
Company.
¨é The Company may prescribe a
specific type of act falling under Paragraphs 1 and 2 and any of the following
Subparagraphs by the operation policy, and members shall be obligated to comply
with it:
1. Limitation of members¡¯ ID
name, character name, blood alliance name, and guild name
2. Limitation of chat content
and methods
3. Limitation of bulletin
board use
4. Limitation of game playing
methods
5. Matters deemed necessary
for the operation of the game services in the opinion of the Company within the
scope that does not infringe on the inherent right to use the game services
Chapter 4. Service use
Article 14 (Service change and
content modification)
¨ç Members may use the game
services provided by the Company in accordance with these Terms of Use, the
operation policy, and the game rules stipulated by the Company.
¨è The game world provided to
members through the game services is a virtual world created by the Company,
which shall have comprehensive rights to produce, change, maintain, and repair
the content of the games.
¨é The Company shall take the
necessary measures to protect the game world from the real world and to
maintain the order and amusement of the game world.
¨ê The Company may modify
(patch) the game services as necessary for justifiable, operational, and
technical reasons. In case of modification (patch) of a game service, the
Company shall notify members about this through the relevant game site, etc.
after the change.
Article 15 (Service provision
and interruption, etc.)
¨ç The game services shall be
provided during the predetermined time according to the business policy of the
Company. The Company shall notify the time of provision of the game services in
a proper way through the game service initial screen or game service homepage.
¨è Notwithstanding Paragraph ¨ç
above, in any of the following cases, the game services may not be provided for
a certain period of time, and the Company shall not be obligated to provide the
game services during the relevant time:
1. Where the maintenance and
replacement of and regular check on information communications equipment
including computers or the modification of game content or game services are
needed
2. Where electronic
infringement accidents including hacking, etc., communication accidents,
members¡¯ abnormal use behaviors, and unexpected instability of the game
services need to be dealt with
3. Where the provision of the
game services is prohibited by related laws in terms of specific time or method
4. Where it is impossible to
provide the game services normally due to natural disaster, state of emergency,
service facility disruption, or sudden increase in service use
5. Where the Company has major
managerial issues such as split-up, merger, business transfer, business
closure, and profit aggravation of the relevant game services
¨é In case of Subparagraph 1,
Paragraph ¨è above, the Company may suspend the game services during the
predetermined time every week or every other week. In this case, the Company
shall notify about the fact at least 24 hours ahead through the initial game
screen or game service homepage.
¨é In case of Subparagraph 2,
Paragraph ¨è above, the Company may suspend the game services without notice. In
this case, the Company may notify the fact post hoc through the initial game
screen or game service homepage.
¨ë The Company shall not be
responsible for any damage sustained by members with regard to the use of the
free services provided by the Company. In case of damage caused by the
Company¡¯s intention or gross negligence, however, this shall not apply.
¨ì With regard to the use of
paid services provided by the Company, if the services are suspended or
interrupted for 4 hours (accumulated time) in succession in one day without
notice due to reasons attributable to the Company, then the use time equivalent
to the time during which services were suspended or interrupted shall be
extended free of charge only for fixed-term paid service IDs (fixed-amount game
voucher, fixed-term game use voucher product, etc.), and the relevant members
may claim separate damage compensation from the Company. However, if the
services are suspended or interrupted for more than 10 hours in case of service
suspension or interruption due to server check, etc. as notified in advance by
the Company, then the use time equivalent to the time exceeded shall be
extended free of charge, and members shall not demand additional compensation
from the Company.
¨í In the case of Subparagraphs
3 through 5, Paragraph ¨è above, the Company may suspend all of the game
services for technical or operational reasons and shall notify this 30 days in
advance through its homepage to suspend the game services. In case of
unavoidable reasons for which prior notice cannot be given, notice may be given
post hoc.
¨î If the Company terminates
the game services according to Paragraph ¨í above, members may not demand
compensation for free services, paid services whose use period has ended,
continuous paid use agreement items, and fixed-term paid items. For a paid item
whose use period is limitless, the service end date is deemed to be the use
period of the relevant paid item.
Article 16 (Provision of
information)
The Company shall mark the
following on the initial game screen or game service homepage for members to be
aware of them:
1. Company name
2. Game title
3. Use class
4. Date of production
5. Other matters deemed
necessary by the Company
Article 17 (Collection of
information, etc.)
¨ç The Company may store and
archive all communications between members such as chat, messages within a
game, etc. This information may be viewed or used only by persons entrusted
with the relevant business of the Company or those authorized by law as
necessary for dispute mediation between members, grievance handling, and
maintenance of order of the game services. If it is necessary to view this
information, the Company shall notify the relevant member of the reasons for
and scope of such viewing. In case of viewing communications with regard to a
serious violation of these Terms of Use or the laws as set forth in
Subparagraphs 1 through 15, Paragraph ¨ç, Article 13 of these Terms of Use,
however, a notice shall be given post hoc.
¨è The Company may collect and
use information on members¡¯ terminal (i.e., PC) settings, specifications,
running programs, etc. to improve the game service quality such as game service
operation and program stabilization, etc.
Article 18 (Use of product)
¨ç The Company may provide game
services that can be used by members without paying a separate fee (hereinafter
referred to as ¡°free services¡±) and game services that can be used by paying
the required fee (hereinafter referred to as ¡°paid services¡±), and members may
select and use the game services.
¨è Payment for use of the game
services shall be governed by the method prescribed by the Company.
¨é Members who apply for the
use of the paid services shall faithfully pay the fee according to the method
prescribed by the Company.
¨ê The Company shall notify the
relevant member, prior to payment for the use of the paid game services, that a
juvenile member who wants to use the paid game services requiring payment must
obtain consent from his or her legal representative and may cancel the use of
the paid game services carried out without such consent.
¨ë The use period of the paid
services (excluding Diamonds) purchased by members shall be one year from the
date of purchase. In case of purchasing paid services with a separate use
period, however, such use period shall apply.
¨ì In the case of a member who
purchased the paid services and selected the automated settlement method, if
normal payment is not made on the date of the notified automated settlement, or
if the paid services subject to automated settlement are terminated or changed,
then the Company may terminate the contract for automated settlement. If the
contract for automated settlement is terminated due to termination or change of
the paid services subject to automated settlement, then the Company shall
notify the relevant members of such termination of the contract for automated
settlement and the reason.
¨í Usable items purchased by members sent to the in-game mailbox. It stored
in the mailbox for a certain storage period. If the item is not acquired within
the storage period, the item will be automatically deleted, which means that
the user has refused to use the item and cannot be refunded.
Article 19 (Diamonds)
¨ç The use period of Diamonds
charged by a member and Diamonds presented by a third party is 5 years from the
date of charging or receiving them as a present.
¨è The use period of free
Diamonds except the Diamonds presented by a third party shall be 3 months. Free
diamonds that have passed the period are automatically deleted. In case of
providing free Diamonds with a separate use period, such use period shall
apply.
¨é When a member with several
types of diamonds uses some of the diamonds, the order of diamond deduction is
as follows. (Free Diamond -> Paid Diamond)
¨ê The Company may set the
limits of charging, retention, or use of Diamonds according to the policy of
the relevant payment provider (mobile carrier, credit card company, etc.) and
the Company.
¨ë In any of the following
cases, the Company may not accept a member¡¯s application for charging Diamonds
or may cancel acceptance later:
1. When the fee is not paid,
or it is impossible to identify the payer
2. When another¡¯s settlement
information is illegally used
3. When a legal representative
does consent to a minor¡¯s charging application
4. When acceptance is deemed
inappropriate for reasons based on Subparagraphs 1 through 3 above
Article 20 (Points)
¨ç The Company may give points
to members for the efficient use of the services and apply differential points
pursuant to customer ratings. In case of reasons such as expiration of period
set by the Company, withdrawal of membership, ID sanction, etc., points may be
terminated, or customer ratings may be adjusted. The Company shall notify
members of detailed matters concerning the provision, use, and termination of
points and adjustment of customer ratings, etc. through the game service
homepage.
¨è In case of erroneous
accumulation of points, the relevant member may request correction within the
required period, and the Company shall check the matter, notify the member of
the results, and take measures to correct the points as necessary.
¨é The Company may terminate
the point service for managerial or technical reasons after giving a notice at
least one month in advance. In this case, all accumulated points that are not
used until the date of service termination as previously notified shall be
terminated.
Article 21 (Reversion of
copyright, etc.)
¨ç The copyright to the content
produced by the Company within the game services and other intellectual
property rights are owned by the Company, which shall grant members only the
right to use the game services under the conditions prescribed by the Company.
¨è Among the information
obtained from the use of the game services provided by the Company, members
shall neither use information whose intellectual property rights are owned by
the Company or providers for the following purposes without prior consent nor
have it used by a third party:
1. Profit purpose by
duplication, transfer, publication, distribution, broadcasting, and other
methods
2. Purpose prohibited by these
Terms of Use or the policy of the Company
¨é If the Game Services Use
Agreement under these Terms of Use is terminated, members shall immediately
delete or return all content such as Game Client, etc. as set forth in
Paragraph ¨ç above.
¨ê With respect to
communications, images, sounds, and all data and information including dialog
texts as seen in games or related to game services uploaded or transferred through
the Game Client or game services by members or other users (¡°user content¡±),
members shall allow the Company to use them as follows:
1. Changing or modifying the
relevant user content in editing format (it can be used in any form including
public announcement, duplication, performance, transfer, distribution,
broadcasting, creation of derivative works, etc. with no limitation on the use
period and area)
2. Not selling, lending, or
assigning the user content without the prior consent of the member who produced
the user content
¨ë With respect to members¡¯
user content not seen in games or integrated into the game services (e.g.,
postings on a general bulletin board), the Company shall not commercially use
it without the explicit consent of the relevant member, and members may delete
this user content anytime.
¨ì With respect to postings and
notices posted or registered by members in the game services, upon finding that
they fall under the prohibited acts under Article 13, the Company may delete them
without prior notice or refuse their transfer or registration.
¨í Any member whose legal
interests have been infringed by the information posted on a bulletin board
managed by the Company may request deletion of the relevant information or
publication of a rebuttal from the Company. In this case, the Company shall
immediately take the necessary measures and notify the applicant accordingly.
¨î The provisions of Paragraph
¨ê above shall be valid during the operation of the game services by the Company
and shall be applied continuously even after the withdrawal of membership.
Article 22 (Installation of
computer programs)
¨ç If necessary for the
provision of services, the Company may request members to install computer
programs provided by the Company. Before members install the computer programs,
the Company shall appropriately notify them about important matters such as
capacity, features, method of deletion, effects on other programs, etc., and
obtain consent to the installation of the relevant programs. If the browser
option of automatically installing an ActiveX program is already chosen by a
member, however, the member is deemed to have agreed to the installation of the
ActiveX program. In this case, the Company may install the relevant program without
separately confirming the member¡¯s intention.
¨è In case of a program patch
or update within the scope that does not greatly change the notices given by
the Company as set forth in Paragraph ¨ç above, important matters and consent
may be omitted.
¨é In case of computer program
installation or update, the Company may use the technology of data relay and
transfer between members for smooth transfer. Members shall agree to the relay
and transfer of data to other members or to its relay and transfer to them
through PC resources (storage, network equipment, etc.).
Chapter 5. Withdrawal of
subscription, termination of contract, and limitation on use
Article 23 (Withdrawal of
subscription)
¨ç Members who have made a paid
services use agreement with the Company may withdraw their subscription within
7 days of the date of purchase or the date on which paid services can be used.
¨è In any of the following
cases, members shall not withdraw subscription pursuant to Paragraph ¨ç above against
the will of the Company:
1. Where goods are lost or
damaged due to reasons attributable to the relevant member
2. Where the relevant member
used or partially consumed goods
3. Where it is difficult to
resell due to the lapse of time
4. Where the packaging of
duplicable goods, etc. is damaged
5. Where it is prescribed by
the laws for the safety of transaction
¨é In case of goods, etc. for
which withdrawal of subscription cannot be applied for under the provisions of
Subparagraphs 2 through 4, Paragraph ¨è above, the Company shall clearly mark
this fact on the packaging of the goods, etc. or a spot easily seen by members
or shall use other methods such as providing a trial product so that the right
to withdraw subscription may be protected. If the Company fails to take such
measures, members may withdraw subscription, notwithstanding the reasons for
limiting the withdrawal of subscription set forth in Subparagraphs 2 through 4,
Paragraph ¨è above.
¨ê Notwithstanding
Subparagraphs ¨ç through ¨é above, if paid services are different from those
displayed and advertised or are provided differently from the agreement,
members may withdraw subscription within 3 months of the date of purchase or
the date on which paid services can be used or within 30 days of the date the
fact was known or could have been known.
¨ë Members may withdraw
subscription by word of mouth or in writing (including electronic documents).
Article 24 (Cancellation and
termination by members)
¨ç Members may terminate the
game services use agreement (¡°withdrawal of membership¡±). In case of a member¡¯s
application for withdrawal of membership, the Company may have the member
verify the user identity. If the user identity is verified, then the Company
shall take measures according to the relevant member¡¯s application.
¨è Members who want to withdraw
membership may do so according to the procedure for withdrawal of membership
through the customer center or service.
Article 25 (Cancellation and
termination by the Company)
¨ç If a member violates the
member¡¯s duties prescribed by these Terms of Use, the Company may terminate the
agreement after sending prior notice to the relevant member. However, if the
member violates the current law and causes damage to the Company by intention
or serious negligence, then the Company may terminate the use agreement without
prior notice.
¨è If the action set forth in
Paragraph ¨ç above has been applied more than three times to the three IDs
retained by the relevant member, then the Company terminate the agreement for
all IDs under the name of the relevant member.
¨é To protect members¡¯ personal
information and prevent members¡¯ IDs from being used illegally, the Company may
destroy the personal information and terminate the use agreement of the ID for
which one year has passed from the date of last service use or limit service
use by storing and managing the personal information of the relevant ID
separately from other users¡¯ personal information.
¨ê If the member fails to apply
for resumption of service use until two years have passed since the service
limitation pursuant to Paragraph 3 above, the Company may terminate the use
agreement for the relevant ID and delete the relevant information.
¨ë When terminating the use agreement,
the Company shall notify the relevant member of the following in writing, by
e-mail or an equivalent method:
1. Reason for termination
2. Date of termination
¨ì In case of the proviso set
forth in Paragraph ¨ç above, the member¡¯s right to use the paid services shall
be forfeited, and the relevant member shall not claim any refund or
compensation.
Article 26 (Limitation on
service use for members)
¨ç The Company may limit
members¡¯ service use on a case by case basis as follows (the specific reasons
for the violation of duties of the member, which constitutes grounds for
limitation on use, shall be governed by the operation policy for individual
games as set forth in Article 28 hereof):
1. Limitation on a partial
right to characters: Partial right to chat with characters is limited for a
certain period
2. Limitation on character
use: Character use is limited for a certain period or has no limit
3. Limitation on a partial
right to ID: Partial right to ID of the member such as writing on a bulletin
board, etc. is limited for a certain period or has no limit
4. Limitation on ID use:
Member¡¯s ID use is limited for a certain period or has no limit
5. Limitation on use by the
member: game service use by the member is limited for a certain period or has
no limit
¨è If the limitation on use is
justifiable, the Company shall not compensate for any damage sustained by the
member due to the limitation on use.
¨é Even in case of a violation
of the Terms of Use or the operation policy by another¡¯s use of the member¡¯s
ID, the member¡¯s game service use may be limited according to the provisions of
Paragraph ¨ç above.
¨ê To improve services and
protect members¡¯ information, the Company may delete game information such as
characters, etc. linked to an ID through which no game is used for a separately
notified period as set forth in the operation policy. Note, however, that the
Company shall notify the relevant member of the fact 7 days before the deletion
of game information.
Article 27 (Limitation on use
as provisional measures)
¨ç The Company may suspend an
ID until the investigation on the following issues is completed:
1. Where a justifiable report
for ID hacking or theft has been received
2. Where the program user and workplace,
etc. are reasonably suspected of engaging in an illegal act
3. Where provisional measures
for the relevant ID are deemed necessary for reasons based on each subparagraph
above
¨è In case of Paragraph ¨ç
above, after completion of investigation, for the member who uses the game
services by paying a fixed fee in proportion to the use period of the game
services, the Company shall extend the game service use period by the period of
suspension. If the member is identified as an offender as set forth in
Paragraph ¨ç above, however, this shall not apply.
Article 28 (Reason and
procedure for limitation on use)
¨ç The Company shall prescribe
specific reasons and procedures for limitation on use by the operation policy
considering all the circumstances including the details, severity, number of
times, results of violations, etc.
¨è In case of putting
limitation on use as set forth in Article 26 hereof, the Company shall notify
the relevant member of the following in writing, by e-mail, or through the
initial game screen or game service homepage:
1. Reason for limitation on
use
2. Type and period of
limitation on use
3. Method of raising an
objection to limitation on use
Article 29 (Procedure for
raising an objection to limitation on use)
¨ç In case of objecting to the
limitation on use, the member shall draw up an objection application specifying
the reasons for the objection to the limitation on use within 30 days of the
date a notice is given and then submit it to the Company using the method
prescribed by the Company.
¨è Within 30 days of the date
of receipt of an objection application as set forth in Paragraph ¨ç above, the
Company shall make a reply regarding the member¡¯s reasons for objection by
e-mail, phone, game counseling, or equivalent method.
If it is difficult to reply
within 30 days, however, then the Company shall notify the relevant member of
the reason and schedule for handling.
¨é The Company shall take
measures corresponding to the reply above.
Chapter 6. Compensation,
refund, etc.
Article 30 (Compensation)
¨ç In case of damage sustained
by the member due to the Company¡¯s intention or gross negligence, the Company
shall be liable for compensating for such damage.
¨è The Company shall deal with
matters concerning the compensation standard, scope, method, and procedure for
the damage sustained by the member due to the defect, etc. of the paid services
according to the guidelines for content user protection. In case of purchase of
paid services, or if these Terms of Use separately prescribe matters regarding
compensation, however, then the following shall apply.
¨é If a paid service purchased
by the member from the Company is lost due to reasons attributable to the
Company, then the Company shall restore it to the original state. If
restoration is impossible or difficult, however, then the Company shall
optionally provide paid service of the same type and with equivalent value or
refund the purchase price.
¨ê In case of damage caused to
the Company by the member in violation of these Terms of Use, the member shall
be liable for compensating the Company for such damage.
¨ë If the member is in
violation of Subparagraph 6, Paragraph ¨ç, Article 13 hereof, then compensation
pursuant to Paragraph ¨ê above shall be the remaining use amount of game voucher
products purchased by the member and unused paid item products. In this case,
the member¡¯s right to use the relevant game voucher product and paid item
product shall be forfeited, and the Company may offset the member¡¯s credit
through a refund of the remaining use amount by the Company¡¯s compensation
credit.
¨ì Items which are getting from
coupon cannot be exchanged or refunded.
¨í In the case of account
suspension or restrictions on use, the company is not obligated to recover or
compensate for damages.
Article 31 (Refund)
¨ç If the member requests a
refund for reasons of termination of the use agreement for the paid services purchased,
withdrawal of subscription, etc., then the following amounts may be refunded.
(For payments made by Diamonds or withdrawal of subscription pursuant to
Article 23 hereof, however, a refund fee shall not be deducted.)
1. Diamond: Balance at the time
of requesting a refund (30% of the balance or $1, whichever is higher) minus
the refund fee
2. Fixed-amount game voucher
product (product that enables a certain period of game use, e.g., 30-day
voucher, etc.): Product value minus the use fee (use fee per day * number of
days used) and refund fee (30% of the product value or $1, whichever is higher)
3. Fixed-quantity game voucher
product (product that enables a certain time of game use, e.g., 30-day voucher,
etc.): Product value minus the use fee (use fee per minute * time used (unit:
minute)) and refund fee ($3)
4. Fixed-term game voucher
product (product that enables a certain time of game use within a certain
period, e.g., 30-day, 300-hour voucher, etc.): Product value minus the use fee
(use fee per hour * time used (unit: hour)) or (use fee per day * number of
days used) and refund fee (30% of the product value or $1, whichever is higher)
5. Game item product: Total
amount if withdrawal of subscription is possible (if withdrawal of subscription
is limited, refund is limited)
6. Additional service product
(product applied at the first regular check after the date of purchase, cyber
transfer right, etc.): Total amount until the additional service is applied
(after the additional service is applied, refund is limited)
7. Buff product: Shall be
governed by the standard for refunding game voucher products of the same type
8.
Mailbox payment products: Refunds are limited when obtained from the mailbox
* The use fee for each product
shall be separately notified through the product purchase screen or game
service homepage.
¨è With respect to the product
for which no refund standard was set forth in Paragraph ¨ç above or the product
for which a different refund standard from Paragraph ¨ç above was notified by
the Company at the time of selling paid services, the refund standard
separately notified by the Company shall be applied.
¨é In case of refunding the
paid services purchased by Diamonds, the refund amount shall be Diamonds.
¨ê The refund set forth in
Subparagraph 1, Paragraph ¨ç above shall be applied to the total balance of
Diamonds.
¨ë In case of refund set forth
in Subparagraph 1, Paragraph ¨ç above, if bonus Diamonds provided free of charge
through an additional charging event, etc. with regard to charging the
remaining Diamonds, all the remaining bonus Diamonds shall be terminated.
¨ì The Company shall refund the
amount set forth in Paragraph ¨ç above within 30 business days of the date when
the member expressed intention regarding refund pursuant to Paragraph ¨ç above.
In case of a payment method requiring receipt confirmation (e.g., payment by a
mobile phone, etc.), however, the Company shall refund it within 30 business
days of the date of receipt confirmation.
Article 32 (Immunity for the
Company)
¨ç The Company shall not be
held liable if it is unable to provide services due to war, hostilities,
natural disaster, state of emergency, technical defect problems that cannot be
solved by the current technology, other force majeure, etc.
¨è The Company shall not be
held liable with respect to game service suspension, use disruption, and
contract termination due to reasons attributable to the member.
¨é In case of damage caused to
the member by the key telecommunications service provider, the Company shall
not be held liable unless intention or gross negligence on the Company¡¯s part
is proven.
¨ê In case of game service
suspension or disruption due to unavoidable reasons such as repair,
replacement, regular check, construction, etc. of equipment for game service as
previously notified, the Company shall not be held liable unless intention or
gross negligence on the Company¡¯s part is proven.
¨ë In case of issues caused by
members¡¯ computer environment or network environment where intention or gross
negligence on the Company¡¯s part is not proven, the Company shall not be held
liable.
¨ì With respect to matters
concerning the reliability and accuracy of information, data, and facts posted
or transferred by a member or a third party within the game service or website,
the Company shall not be held liable unless intention or gross negligence on
the Company¡¯s part is proven.
¨í The Company shall not be
obligated to intervene in a dispute resulting from the game services between
members or between members and third parties and shall not be liable for
compensating for any damage caused thereby.
¨î With respect to free
services among the game services provided by the Company, the Company shall not
compensate for any damage unless intention or gross negligence on the Company¡¯s
part is proven.
¨ï Some game services among the
game services may be provided by other game providers. With respect to damage,
etc. caused by the game services provided by other game providers, however, the
Company shall not be held liable unless intention or gross negligence on the
Company¡¯s part is proven.
¨ð The Company shall not be
liable for failure to achieve results such as characters, experience, items,
etc. or losses by the member using the game services. With respect to damage,
etc. caused by the selection or use of game services, the Company shall not be
held liable unless intention or gross negligence on the Company¡¯s part is
proven.
¨ñ With respect to the member¡¯s
loss of cyber assets (game money), ratings/ levels in games, the Company shall
not be held liable unless intention or gross negligence on the Company¡¯s part
is proven.
¨ò In case of loss caused by an
error in the member¡¯s computer or any incorrect recording or omitted recording
of identity information or e-mail address, the Company shall not be held liable
unless intention or gross negligence on the part of the Company is proven.
¨ó The Company may limit the
game service use time, etc. according to game services and members in
accordance with related laws and government policy, etc. With respect to all
issues caused by such limitation, the Company shall not be held liable.
¨ô The company may limit game
service usage time depending on members according to related laws and
government policies, and is exempted from responsibility for all matters
related to the use of game services arising from these restrictions and
restrictions.
Article 33 (Members¡¯ grievance
handling and dispute settlement)
¨ç The Company shall post the
method of giving an opinion or raising a complaint on the initial game screen
or game service homepage for the convenience of the members. The Company shall operate
an organization exclusively responsible for handling members¡¯ opinions or
complaints.
¨è If the opinions or
complaints from members are deemed justifiable and objectively acceptable, the
Company shall promptly deal with them within a reasonable period. If a long
time is required for handling, however, the Company shall notify the relevant
members of the reason and handling schedule through the game service homepage
or by e-mail, phone, writing, etc.
¨é If a dispute occurs between
the Company and the member, and a third-party dispute mediation agency
mediates, then the Company shall faithfully prove its measures such as
limitation on use, etc. taken for the relevant members and may submit to
arbitration.
Article 34 (Overpayment or erroneous
payment)
¨ç In case of overpayment or
erroneous payment, the Company shall refund the total amount of overpayment or
erroneous payment using the same payment method for the use fee. If it is
impossible to provide a refund using the same payment method, however, then
prior notice regarding this shall be given.
¨è In case of overpayment or
erroneous payment due to reasons attributable to the Company, however, the
Company shall refund the total amount of overpayment or erroneous payment
regardless of contract costs, commissions, etc. In case of overpayment or
erroneous payment due to reasons attributable to the member, however, the
relevant member shall pay the costs required for refunding overpayment or
erroneous payment by the Company within a reasonable scope.
¨é If the Company refuses to
refund the overpayment or erroneous payment claimed by the member, then the
burden of proof with regard to justifiable charging for use shall rest with the
Company.
¨ê The Company shall deal with
the procedure for refunding overpayment or erroneous payment according to the
guidelines for content user protection.
Article 35 (Notice to members)
¨ç The Company may give notice
to members at the e-mail address designated by the member and by electronic
memo, etc.
¨è In case of a notice to all
members, it may be posted for more than three days on the initial game site
screen or pop-up screen, etc. instead of the notice method set forth in
Paragraph ¨ç above.
Article 36 (Jurisdiction and applicable
law)
These Terms of Use shall be
governed and interpreted by the law of the Republic of Korea. Any lawsuit
arising from a dispute between the Company and the member shall be referred to
the court prescribed by the laws as a competent court.
Addendum
1. These Terms of Use shall be
effective on October 22, 2020.